Refund & Cancellation Policy

This policy explains how subscriptions to TALOE MED are cancelled and when fees are refunded. It applies to every paid subscription purchased from TALOE MED LLP and forms part of our Terms of Service. All fees are charged in Indian Rupees (INR) and are exclusive of GST, which is shown separately on your invoice.

Subscriptions are recurring and renew automatically at the end of each billing period unless cancelled before the renewal date. A GST invoice is issued for every successful charge.

You may cancel at any time. Cancellation takes effect at the end of your current paid billing period — you keep full access until that period ends, and you are not charged again after it.

To cancel, use the cancellation option in your account, or email support@taloemed.com from the address registered to your account.

Fees already paid are not refunded on a pro-rata basis for unused or partial billing periods. Because access continues to the end of the period you have paid for, cancellation does not create a partial-period refund.

This does not affect the specific cases in Section 5, and does not affect any rights you have under applicable Indian law.

Duplicate payments, and charges made in error, are refunded in full within 5–7 business days of being reported to us and verified.

Report the charge to support@taloemed.com with the date and amount of the charge and the invoice number, if you have it. Refunds are returned to the original payment method. The time taken for the amount to appear in your account after we issue the refund depends on your bank or payment provider.

If a renewal charge does not go through, we may retry it and will let you know. If payment is still not received after that notice, access to paid features may be suspended until payment is completed. A failed payment does not, by itself, cancel your subscription.

Cancelling a subscription does not delete your clinical records. Suspension or cancellation affects access to paid features only. Retention of, and access to, patient data is governed by our Privacy Policy and by the law applicable to medical records — not by your billing status.

Nothing in this policy limits any right you have under applicable Indian law. Where the law requires a refund or a remedy that differs from the terms above, the law prevails.

TALOE MED LLP
Billing and refunds: support@taloemed.com
General enquiries: hi@taloemed.com
Hyderabad, Telangana, India