Terms of Service

By accessing or using TALOE MED ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. The Service is intended exclusively for licensed medical practitioners in India.

TALOE MED is a Clinical Decision Support System (CDSS) that:

• Records and transcribes doctor-patient consultations
• Generates structured SOAP clinical notes using artificial intelligence
• Provides clinical reasoning assistance (differential diagnosis, drug interactions, ICD-10 coding)
• Produces exportable clinical documents (PDF, DOCX, prescriptions)

THE SERVICE IS ADVISORY ONLY. It does not replace clinical judgment. All AI-generated outputs are suggestions that must be reviewed, edited, and approved by the treating physician before becoming part of any patient record.

The Service is available only to:

• Licensed medical practitioners registered with a State Medical Council or the National Medical Commission (NMC) of India
• Medical residents and trainees under the supervision of a registered practitioner
• Authorized clinic/hospital staff designated by a registered practitioner

By using the Service, you represent that you meet these eligibility requirements.

As a user of TALOE MED, you agree to:

• Clinical Responsibility: You retain full clinical responsibility for all patient care decisions. AI outputs are advisory and do not constitute medical advice.
• Patient Consent: Obtain appropriate patient consent before recording consultations. Inform patients that AI technology assists in documentation.
• Data Accuracy: Verify all AI-generated clinical content (diagnoses, medications, dosages) before use in patient care.
• Account Security: Maintain the confidentiality of your login credentials. Do not share accounts.
• Lawful Use: Use the Service in compliance with all applicable laws, including the Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002.

TALOE MED is classified as a Clinical Decision Support System (CDSS), not a Software as Medical Device (SaMD) under:

• CDSCO (India): CDSS is not regulated as a medical device when the healthcare professional can independently review the basis for the recommendation
• FDA (USA): Exempt under 21st Century Cures Act Section 3060(a) — clinical decision support that a professional can independently review
• EU MDR: Not classified as a medical device when the professional is not intended to rely primarily on the software output

The treating physician is always the final decision-maker. This is by design, not by disclaimer.

Our IP: The Service, including all software, algorithms, AI models, user interface designs, branding (TrustGate, TaloeCore, ZeroLoss, CiteCore, DocLoop, HalluciGuard), and documentation, is the proprietary property of TaloeMed Technologies Pvt. Ltd. and TALOE MED.

Your Content: You retain all rights to clinical content generated during your consultations. We do not claim ownership of your SOAP notes, patient data, or exported documents.

AI-Generated Content: Clinical outputs generated by our AI are tools for your use. We do not claim copyright over AI-generated SOAP notes or clinical reasoning outputs.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TALOE MED SHALL NOT BE LIABLE FOR:

• Clinical outcomes resulting from reliance on AI-generated suggestions
• Errors in transcription, diagnosis, medication recommendations, or ICD-10 coding
• Service interruptions, data loss, or delays
• Actions of third-party service providers (LLM providers, hosting services)
• Indirect, incidental, consequential, or punitive damages

Our total liability shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Accuracy or completeness of AI-generated clinical content
• Fitness for a particular clinical purpose
• Uninterrupted or error-free operation
• Compatibility with all medical specialties or clinical scenarios

All clinical content carries the disclaimer: "This document is generated by TaloeMed CDSS. It is advisory only and does not replace clinical judgment. Final diagnosis and treatment decisions rest with the treating physician."

Our data handling practices are governed by our Privacy Policy, which forms part of these Terms. Key commitments:

• Compliance with the Digital Personal Data Protection Act 2023 (DPDP Act)
• Patient data is never sold, rented, or used for advertising
• PHI is redacted before processing by third-party AI services
• Audio recordings are encrypted and auto-deleted after 30 days

You may NOT use the Service to:

• Process consultations without appropriate patient awareness
• Generate fraudulent medical records or insurance claims
• Reverse-engineer, decompile, or extract AI models or algorithms
• Share your account credentials or allow unauthorized access
• Use the Service for non-medical purposes
• Exceed usage limits or attempt to circumvent rate limiting

We aim for 99.5% uptime but do not guarantee uninterrupted service. Planned maintenance will be communicated in advance. The Service depends on third-party infrastructure (Railway, Vercel, Cloudflare) and AI providers (Google, Groq, Anthropic, Sarvam AI) whose availability is outside our control.

Either party may terminate use of the Service at any time. Upon termination:

• You may request export of your session data within 30 days
• After 30 days, your data will be securely deleted per our retention policy
• We may terminate your account immediately if you violate these Terms

Governing Law: These Terms are governed by the laws of India.

Jurisdiction: Courts of Hyderabad, Telangana, India shall have exclusive jurisdiction.

Dispute Resolution: Any dispute shall first be attempted to be resolved through mediation. If mediation fails within 30 days, either party may initiate proceedings in the competent court.

We reserve the right to modify these Terms. Material changes will be communicated via in-app notification and email to registered users at least 15 days before taking effect. Continued use after changes constitutes acceptance.

TALOE MED
TaloeMed Technologies Pvt. Ltd.
Email: legal@taloemed.com | legal@taloemed.com
Website: taloemed.com
Hyderabad, Telangana, India